internship / ux research

Ameritas, AI Office

6 months of UX internship opportunity exploring industry UX research and design practices and AI strategies.

Team

AI Office

Position

Intern UX Specialist

Intern UX Specialist (Research Focus)

Timeline

6 months

June - December 2024

6 months, June - December 2024

worked with

Product Owners

UX Designers

CX Researchers

Data Analysts

Product Owners, UX Designers, CX Researchers, Data Analysts

Tool used

UserTesting

Qualtrics

Miro

Sketch

Sharepoint

UserTesting, Qualtrics, Miro, Sketch, Sharepoint

✦ experience overview

6 months, 8+ projects, 2 ownerships

6 months, 8+ projects, 2 ownerships

At Ameritas, I contributed to 8+ projects, led analysis for 4 studies, and fully owned 2 — Persona Refresh & Navigation Redesign Study. While some projects were fast-paced and others long-term, I learned to balance multiple projects simultaneously, managing them to meet diverse business goals. Most involved collaboration with cross-functional teams and applying mixed-methods. Throughout these experiences, I achieved:


At Ameritas, I contributed to 8+ projects, led analysis for 4 studies, and fully owned 2 — Persona Refresh & Navigation Study. While some projects were fast-paced and others long-term, I learned to balance multiple projects simultaneously, managing them to meet diverse business goals. Most involved collaboration with cross-functional teams and applying mixed-methods.

Throughout these experiences, I achieved:

4+ AI research

4+ AI research

Participated in 4 Responsible AI projects — AI Perception, AI Maturity, AI-tools Usability Testing, and AI Opportunity Assess.

300+ hrs, $80,000+ saving

300+ hrs, $80,000+ saving

Reduced 300+ hours of manual effort and $80,000 of cost annually over the next 5 years by identifying AI automation opportunities.

70+ interviews

70+ interviews

Conducted and analyzed 70+ user interviews, informing company's AI-adoption strategy.

6+ methods

6+ methods

Gained expertise in executing 6+ UX research methodologies including Interview, Survey, Usability testing, Heuristic Evaluation, Card Sorting, and Tree Testing.

30% improvement

30% improvement

Proposed a new menu categorization increasing discoverability accuracy by 30%, as part of Navigation study.

2 shareouts

2 shareouts

Had two opportunities to present research insights and recommendations to company leaderships.

takeaways & Reflection

During the internship, I learned

01

How to shift the focus to experience

I reshaped my understanding of UX, realizing that it goes beyond usability—it’s about deeply understanding people's experiences. At Ameritas, while conducting familiar UX studies for web and mobile products, I also had to tackle unfamiliar areas, such as mapping employee workflows and researching AI. I learned that although each project differs, the core approach ramains the same: understanding people to enhance their experiences.

02

How to bring meaningful communications

Managing projects, I learned the value of proactive and timely communication in fostering effective collaborations. When I started taking ownerships that required cross-team collaboration, I relied on weekly update meetings to share progress. I hesitated to reach out in between, worried about disrupting other teams' time. However, I soon realized this approach wasn’t effective for improving efficiency or building trust. Weekly updates often came too late to address real-time changes, challenges, or new ideas. I realized the importance of proactive communication — sharing updates like plan changes, unexpected findings, or inspirations as they occurred through quick messages or calls. This kept everyone aligned and led to more meaningful discussions during meetings.

03

How to balance competing priorities

At times, I felt overwhelmed dealing with multiple projects simultaneously. After discussing this with my manager, I figured my problem was trying to tackle everything at once. Following her advice, I started breaking down project timelines into smaller, manageable steps using Microsoft Teams’ Planner. Instead of fixating on deadlines, I focused on completing one step at a time and marking it off once finished. This approach helped me stay organized and manage competing priorities more effectively.

Thanks to my team, and especially to Anna and Mary, for always supporting me and being my guiding lights throughout my internship journey. I gained invaluable skills in conducting UX research and learned the importance and ways of providing care to teammates along the way. 🤗

Thanks to my team, and especially to Anna and Mary, for always supporting me and being my guiding lights throughout my internship journey. I gained invaluable skills in conducting UX research and learned the importance and ways of providing care to teammates along the way. 🤗

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@2025 Justin Jain Lee

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